Refund & Return Policy

Here at ONIX Designs formerly INUI Designs want you to be 100% satisfied with every item that you purchase from us. If there is a problem with your purchased item, we will gladly provide you with a refund under the following conditions:

(1) We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

Any benefits set out in the policy may apply in addition to consumer's rights under the Australian Consumer Law.

Please read this policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

 

(2) AUSTRALIAN CONSUMER LAW

(a) Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For faulty or damaged products, you are entitled:

- to cancel your service contract with us; and

- to a refund in full using the original method of payment.

(b) We do not offer exchange. We offer refunds or replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission:

https://www.accc.gov.au/

(f) If a product which you purchased from us has a major defect (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. 

(g) If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law), then you may still be entitled to a refund. Such events will be at the discretion of ONIX Designs and will be assessed on a case by case basis.

(3) General Refund Conditions & Money Back Guarantee

While the goods are in your possession they are your responsibility, if the goods are damaged by you we will not be able to provide a refund.
If there is an issue with the quality of the product then let us know within 14 days of delivery and we will investigate the matter, if there is found to be a fault then we will refund you fully. You can choose between a refund in store credit or a refund to your original payment method. 

We aim to process any requests for refunds within 7 days of having received them.

(4) CHANGE OF MIND

If your order has not been fulfilled by us, we can cancel the order. There is a 5% cancellation fee to cover transaction processing costs. These charges are not refunded to us by Shopify if we process a cancellation. However if the order has been shipped or delivered we do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

 

(5) PRODUCTS DAMAGED DURING DELIVERY

If you notice damage to the goods within 24 hours of receiving the delivery please contact us. We will need pictures of the damage and we cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred. If you wish to return the item, return shipping costs are to be paid by you.  If the product is found to have a problem, after investigation we will send you a replacement item for free at no further charge. 

If applicable, any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items with which you received the damaged product.

Goods found to be faulty as a result of manufacturing defects are covered by the product warranties. See our Warranty policy for more information.

 

(6) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a refund or replacement for a product you purchased if:

(a) You misused said product in a way which caused the problem.

(b) You knew, or were made aware of the problem(s) with the product before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

 

(7) SHIPPING COSTS FOR RETURNS

 (a) In the event that a product you purchased fails to meet one of more Consumer Guarantees under the Australian Consumer Law, we will not bear the cost of shipping the said product (the "Returned Product) back to us. In the case of shipping a replacement item, the shipping costs will be covered by us.

(b) If the Returned Product can easily be posted or returned, then you are responsible for organizing for the Returned Product to be returned to us. We highly recommend that you use a postal service with a tracking number, as we will not be responsible for items that are lost or damaged in transit to us.

 

(8) RESPONSE TIME

 We aim to process any requests for refunds within 7 days of having received them.

 

 (9) HOW TO GET A REFUND 

(a) You may contact us to discuss a refund or return using the details provided at the end of this policy.

(b) Refunds will be issued using the same payment method, and onto the same account or credit card, as the original purchase transaction.

(c) You must provide proof of purchase in order to be eligible for a refund or return.

(d) You may be required to present a government issued identification document in order to be eligible for a refund.

 

(10) CONTACT US

 If you wish to speak to us about this Policy, or about any refund, you may contact us at: info@onixdesigns.com